The Power of Experience Analytics

Tue, Nov 9, 9:00 AM (PST)

About this event

With the acceleration of technology and ease of capturing data, the old adage “who has the data has the power,” no longer stands. Today, data is near limitless and what sets apart the good from the great is those who focus on analytics at every level of the organization.

Analytics are the cornerstone for taking the customer and employee experience to the next level. Understanding every touchpoint in a customer journey is possible with interaction, conversational, speech, and text analytics. Using proven approaches, such as predictive and prescriptive analytics, empowers actions from data that drive tremendous business value.

Join Twitter, HP, Meta and others for conversations centered around showcasing best practices, challenges, and future state thinking about optimizing data through a myriad of analytics types and methodologies, including interaction, experience, predictive, prescriptive and more.

Speakers

  • Alex Martell

    Alex Martell

    Medallia

    Solutions Consultant

    See Bio
  • Ben Hanson

    Ben Hanson

    Medallia

    Director, Sales & Account Management

  • Bill Staikos

    Bill Staikos

    Medallia

    Senior Vice President, Industry Solutions

  • Brandon Stroschein

    Brandon Stroschein

    Hyatt

    Director, Consumer Insights & Strategy

    See Bio
  • Dimitri Collins-Elder

    Dimitri Collins-Elder

    Twitter

    Senior Business Development Manager

    See Bio
  • Elena Hutchison

    Elena Hutchison

    Medallia

    EVP of Strategy and Product Marketing

    See Bio
  • Eric Ullman

    Eric Ullman

    Medallia

    Group Director, CX Advisory

    See Bio
  • Evan Albert

    Evan Albert

    U.S. Department of Veterans Affairs (VA)

    Director of Measurement and Data Analytics, VA, VEO, EMD

  • Henry Goldberg

    Henry Goldberg

    Twitter

    Head of Research and Insights, Global CX

    See Bio
  • Janet Clay

    Janet Clay

    HP

    Lead Program Manager, Customer Experience at HP

  • Jimena Baripatti

    Jimena Baripatti

    Scotiabank

    Senior Business Development Manager

  • Joan Nocon

    Joan Nocon

    RingCentral

    Director, Voice of the Customer

    See Bio
  • Joanna Moser

    Joanna Moser

    Medallia

    Solution Principal

    See Bio
  • Marv Storey

    Marv Storey

    Medallia

    Solution Principal

    See Bio
  • Melissa Zaino

    Melissa Zaino

    Bath Fitter

    Director of Customer Experience

    See Bio
  • Naavica Adunur

    Naavica Adunur

    Medallia

    Product Marketing Manager

    See Bio
  • Miguel Molina Alén

    Miguel Molina Alén

    Radisson Hotel Group

    Director CRO & Personalization

    See Bio
  • Nelson Ng

    Nelson Ng

    Medallia

    Director of Product Management

    See Bio
  • Pegah Valeh

    Pegah Valeh

    Meta

    Head of Global CX, Reality Labs

    See Bio
  • Rick Sletering

    Rick Sletering

    Liberty Global

    Senior Manager, CEX Insights

  • Ryan Parkinson

    Ryan Parkinson

    Scotiabank

    Director, Global Customer Experience

  • Sarah Hauser

    Sarah Hauser

    Guinness World Record Holder - Largest Wave Windsurfed Athlete, Philanthropist, Trainer

    See Bio
  • Sarah Raposo

    Sarah Raposo

    Medallia

    Director, Professional Services (Canada)

  • Sarika Khanna

    Sarika Khanna

    Medallia

    EVP & Chief Product Officer

    See Bio
  • Sheila Mulrooney

    Sheila Mulrooney

    Medallia

    Product Marketing Manager

    See Bio
  • Thomas Galbraith

    Thomas Galbraith

    CIBC

    Senior Manager, Client Experience Insights & Analytics

    See Bio
  • Tim Wilbourn

    Tim Wilbourn

    RingCentral

    VP of Critical Accounts Program, Head of VOC

    See Bio
  • Hear From Top Brands

    Hear From Top Brands